If you would like to return an item, please enclose a note explaining the reason for the return. Return address details are found below.
All returns MUST BE unused and unopened (wherever possible). Some more returns requirements from our side.
1. The product must be unused
2. Products must be in their original condition & packaging.
3. Products must be received back within 14 days from the day you receive your order.
Please use a courier, as Write GEAR cannot be held accountable for returned items not received back. Returns are the responsibility and expense of the customer.
Wrap your return in the same packaging in which you received it and enclose the packing slip/invoice. Return via courier (to-door, no post office returns will be collected/permitted).
172 Victoria Road
303 De Waal House
Woodstock, Cape Town
If we suspect that the goods have been used or any of the above conditions are not met, regrettably we reserve the right to return the goods without notice (and with re-shipping costs being the responsibility of the buyer). Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. A full refund will be made within 7 days from cancellation of the order, provided the goods are returned to us in their original condition. (excluding delivery).
Refunds are made via bank transfer to the customer’s designated South African bank account – or for store credit if you prefer.